APAO 2018 Customer Satisfaction Survey - Exhibition

Are you satisfied with the range of CILITA products?

Yes, the range is complete.

No, the range lacks certain groups/models of instruments.

If you are not satisfied with the product range, what, in your opinion, should be added?

Could you quickly navigate through the variety of the products at CILITA booth during the exhibition?

Yes, it was easy for me to identify each group of products.

Yes, but I needed some time to examine the displays first.

No, I had to ask for a particular product because I could not locate it.

I always ask a sales assistant for a particular product to save my time.

In case you didn't purchase some of our products, what were your reasons?

The price was too high.

I was not satisfied with the quality.

The products I wanted were all sold out, unfortunately.

I am loyal to another manufacturer.

Other reasons:

Would you recommend our products to your colleagues/partners?

Yes, certainly.

Yes, I can give high recommendations for a couple of your products.

No, I would not like to.

How likely are you to buy from us again?

I will definitely buy from you again.

I am thinking of placing another order, but I am not sure when.

I liked your products, but I am not sure about the next order.

I don't think it is possible that I will buy your products again.