The Chartered Institute of Logistics and Transport has been appointed by the World Bank regional office in Central Asia to undertake key research to identify the up-to-date information on transport and logistics trends in Kazakhstan and neighbouring countries.

Survey will take 5-10 minutes. All the replies are strictly confidential, the information obtained from the survey will be processed and used only in aggregated format.

Thank you for your participation in the survey!

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* 1. Please give the name of your organisation

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* 2. Please give your main business/organisation address

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* 3. Please give details of your website

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* 4. Please give the name and the position of the person completing this survey

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* 5. Email contact details

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* 6. Phone contact details

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* 7. Is your company a branch or representative office of an international organization? If yes, please specify the name:

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* 8. If your activity in Central Asia is a part of a wider global business, please tell us:

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* 9. Are you willing to take part in a more detailed survey with an online interviewer?

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* 10. From the list, below, identify all countries in which you operate as a business

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* 11. Please give details of the main sectors in which your business operates (tick all that apply)

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* 12. Is your company engaged in export and import activities?

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* 13. Can you give an idea of the overall split between domestic and international trade turnover?

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* 14. If you serve international markets, which Central Asian countries do you serve or travel through? (tick all that apply)

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* 15. What percentage of goods does your company transport within Central Asia?

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* 16. What percentage of goods your company transport outside of Central Asia?

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* 17. What is the current size of your businesses measured in staff?

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* 18. For your road transport operations do you -

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* 19. For your rail transport operation do you –

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* 20. Does your company own assets? (tick all that apply to your company)

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* 21. What modes of transportation do you use (rail, road, air, water, sea)?

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* 22. Please tell us about the main motorway routes that you use

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* 23. Please tell us about the main international railway routes that you use

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* 24. What hubs in the territory of Kazakhstan do you use when you deliver cargo to Kazakhstan?

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* 25. What impacts on end-customer prices the most? (tick all that apply and specify the range from 1 to 5 where 1 is least impact and 5 is the most impact)

  1 2 3 4 5
Driver hours
Border controls and time spent
Routing
Unpredictable congestion and traffic delays
Customer requirements for fast delivery
Variables in pricing from use of third-party logistics providers

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* 26. Over the past 5 years (from 2015 till the end of 2019) how has your business performed in terms of profitability?

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* 27. How did the COVID-19 period (from March 2020) influence your profitability in terms of percentage?

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* 28. How did you learn about survey? Please indicate the source.

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* 29. Would you be willing to take part in a follow up online interview and who would be best from your organisation?

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* 30. Are you willing to take part in future CILT and/or World Bank/other donor researches/surveys?

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* 31. If you have to prioritize one specific transport investment in Kazakhstan or any neighboring country, which would it be?

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