Survey to interview foreign patients

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* 6. What is your approximate household income?

Low income

Below average income

Average income

Above average income

High income

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* 7. What medical treatment did you receive?

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* 8. In which medical facility did you recieve the treatment?

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* 9. Is it your first time getting treatment abroad?

Yes

No, I had treatment elsewhere

No, I had treatment in Russia specifically

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* 10. Why did you decide to get a treatment in foreign clinic? (tick one or more)

Treatment in my country of residence is very expensive

Treatment in my country of residence has very long waiting queue

Treatment in my country of residence is not available

I do not trust the quality of both treatment and medical personnel in my country of residence

Medicine in my country of residence is low quality in general

Other (please specify)

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* 11. What countries did you consider as a medical travel destination? (different from Russia)

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* 12. What were the reason(s) for you choosing treatment is Russia ? (tick one or more)

High level of healthcare services and very good quality of treatment

High quality and accredited doctors and medical personnel

Getting recommendation from an authority

Fast and reliable logistics to and from medical facility

Desired pricing for the treatment

Easy to get a visa

Political stability and security in Russian Federation

Good results and positive experience from previous treatment(s) in Russian Federation

Absence (insignificant) waiting period

Desire to combine a trip to Russia with treatment

Other (please specify)

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* 13. How did you find out the option of having treatment in one of medical facilities in Russia?

Search on the Internet (Google, Yandex, etc.)

Specialised medical or medical tourism webpage

Social network

Television

Information from friends

Advice of your attending doctor

Advice from patients, who have previously undergone treatment in Russia

Popular-science journal

I always knew about this possibility

Exhibition

Other (please specify)

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* 14. What sources of information did you use when researching this issue / choosing a country / choosing a hospital?

Search on the Internet (Google, Yandex, etc.)

Specialised medical or medical tourism webpage

Social network

Television

Information from friends

Advice of your attending doctor

Advice from patients, who have previously undergone treatment in Russia

Popular-science journal

Exhibition

Other (please specify)

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* 15. How easy it was to find out what medical services are provided in Russian Federation?

I found everything I needed pretty fast

I spent some time, but the information was available

It was generally difficult to find any information using English

Information is practically non-existent, needed to spend a lot of time to find out anything

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* 16. Please, rate on a scale how did overall quality of medical assistance meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 17. Please, rate on a scale how did pricing meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 18. Please, rate on a scale how did competetiveness of medical personnel meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 19. Please, rate on a scale how did technical capabilities of medical facilities you visited meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 20. Please, rate on a scale how did kindness and goodwill of medical personnel meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 21. Please, rate on a scale how did the speed at which treatment was applied meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 22. Please, rate on a scale how did transfer and logistics meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 23. Please, rate on a scale how did leisure activities meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 24. Please, rate on a scale how did nutrition provided meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 25. Please, rate on a scale how did paperwork process meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 26. Please, rate on a scale how did translation services meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 27. Please, rate on a scale how did organisation of medical treatment meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

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* 28. Please, rate on a scale how did visa process meet your expectation?

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Much worse than what I expected

Worse than what I expected

About what I expected

Better than expected

Exceeded all expectations

N/A

Survey to interview foreign patients

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* 1. How likely is it that you would recommend a treatment in russian clinic to a friend or colleague?

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* 2. Please, comments on your rating:

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* 3. What is your age?

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* 4. What is your gender?

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* 5. What is your country of residence?

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* 6. What is your approximate household income?

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* 7. What medical treatment did you receive?

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* 8. In which medical facility did you recieve the treatment?

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* 9. Is it your first time getting treatment abroad?

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* 10. Why did you decide to get a treatment in foreign clinic? (tick one or more)

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* 11. What countries did you consider as a medical travel destination? (different from Russia)

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* 12. What were the reason(s) for you choosing treatment is Russia ? (tick one or more)

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* 13. How did you find out the option of having treatment in one of medical facilities in Russia?

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* 14. What sources of information did you use when researching this issue / choosing a country / choosing a hospital?

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* 15. How easy it was to find out what medical services are provided in Russian Federation?

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* 16. Please, rate on a scale how did overall quality of medical assistance meet your expectation?

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* 17. Please, rate on a scale how did pricing meet your expectation?

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* 18. Please, rate on a scale how did competetiveness of medical personnel meet your expectation?

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* 19. Please, rate on a scale how did technical capabilities of medical facilities you visited meet your expectation?

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* 20. Please, rate on a scale how did kindness and goodwill of medical personnel meet your expectation?

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* 21. Please, rate on a scale how did the speed at which treatment was applied meet your expectation?

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* 22. Please, rate on a scale how did transfer and logistics meet your expectation?

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* 23. Please, rate on a scale how did leisure activities meet your expectation?

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* 24. Please, rate on a scale how did nutrition provided meet your expectation?

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* 25. Please, rate on a scale how did paperwork process meet your expectation?

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* 26. Please, rate on a scale how did translation services meet your expectation?

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* 27. Please, rate on a scale how did organisation of medical treatment meet your expectation?

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* 28. Please, rate on a scale how did visa process meet your expectation?

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* 29. What would you advise to a person, who wants to undergo medical treatment in Russia?