Продукты

Шаблоны

Связаться с отделом продажВойти
Связаться с отделом продажВойти

Customer centricity survey template

Do your employees feel connected to your customers?

Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.

customer centricity survey template preview

Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.

  • Assess: Get hard numbers to help you understand how connected to customers your employees feel.
  • Prioritize: Find out where your efforts can have the most impact and identify which programs or efforts are effective.
  • Refine: Focus in on different departments or groups and measure the progress of your efforts over time.
안경과 헤드폰을 끼고 태블릿을 스크롤하고 있는 여성

Изучите наши шаблоны для оценки удовлетворенности, которые позволят быстро собрать данные, выявить слабые места и повысить качество обслуживания.

노트북으로 기사를 보면서 스티커 메모에 정보를 쓰고 있는 남성과 여성

Узнайте, как Ryanair пользуется платформой SurveyMonkey и интеграцией с Microsoft Power BI для анализа 50 тысяч ежемесячных ответов на опрос CSAT.

안경을 쓰고 미소를 지으며 노트북을 사용하고 있는 남성

Узнайте, как woom использует платформу SurveyMonkey для запуска многоязычных опросов в масштабе, улучшения условий труда и сбора отзывов клиентов.

노트북으로 정보를 살펴보고 있는 여성

Узнайте, почему вместо Google Форм компания Together Labs решила использовать SurveyMonkey Enterprise для сбора детальных отзывов пользователей.